Reference

How mz88 Looks After Your Personal Information

This Privacy Policy explains exactly what data we collect when you open an account or transact through Touch 'n Go eWallet, Boost, or GrabPay — and how we use, store and protect it.

No third-party data salesAccount data stored securelyTouch 'n Go eWallet, Boost, GrabPay transaction privacyYour right to access and correct your dataContact us to request changes anytime
mz88 How mz88 Looks After Your Personal Information
REACH OUR TEAM

How to Contact Us About This Policy

If you want to review the data held on your account, request a correction, or ask us to delete information where permissible under applicable law, our support team handles those requests directly. Reach us through any of the channels below and quote your registered account email so we can locate your record without delay.

Team online

Live Chat

Start a live chat session from the mz88 account page. Available during platform operating hours — quote your email address to speed up data requests.

Email Support

Send your data access or correction request to our support email. We aim to acknowledge your message and respond with next steps within a reasonable timeframe.

Account Settings

Some personal details — display name, contact number, linked e-wallet — can be updated directly inside your account settings without contacting support.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We take a few concrete steps to keep your information secure and to give you meaningful control over it. SSL encryption is applied across all account pages and during payment flows — including when you confirm a GrabPay or Boost transaction. Beyond encryption, we limit internal access to personal data on a need-to-know basis so only the teams handling your account or payment queries can see relevant details.

Cookies and Session Tracking

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account data is retained for as long as your account remains active and for a period after closure as required by applicable financial and operational obligations. Inactive accounts are reviewed on a rolling basis.

Payment Data Handling

When you transact via Touch 'n Go eWallet or FPX, payment credentials are handled by the respective processor — we store only the transaction reference and outcome, not your full wallet credentials.

Requesting Changes or Deletion

You can ask us to correct inaccurate data or request deletion of your account information where local law permits. Submit the request via live chat or email with your registered account details.

Common Questions About Your Privacy on mz88

These are the questions we hear most often about how personal data works on this platform. If your question is not covered here, live chat is the quickest path to a direct answer from our team.

We collect your name, email address, contact number and the payment method you register — such as Touch 'n Go eWallet, Boost or GrabPay. Device and login data is also logged for security purposes.

We do not sell or share your personal information with unaffiliated third parties for marketing. Payment processors receive only the minimum data needed to complete your deposit or withdrawal transaction.

Contact our support team via live chat or email, quoting your registered email address. We will confirm what data we hold and send you a summary in a reasonable timeframe.

Yes, where local law permits deletion, you can submit a request through live chat or email. Some data may be retained for a legally required period after account closure before full deletion is processed.

Your wallet credentials stay with the payment processor. We store only the transaction reference and result — not your GrabPay PIN, FPX bank login or any payment credential used to authorise the transfer.

We use session cookies for account login continuity and analytics cookies to monitor page performance. You can adjust or block cookies through your browser's privacy settings at any time.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.