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The Rules That Govern Your mz88 Account

Using mz88 means you agree to the terms set out across these pages — covering how your account works, how your data is handled, and what we each owe the other.

Account TermsPrivacy & DataCookies PolicyJurisdiction-Dependent AccessContact & Requests
mz88 The Rules That Govern Your mz88 Account
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under our terms, want to request a copy of the data we hold on your account, or need to flag a concern about how a rule has been applied, we have three ways to reach the right team. Each channel goes to a real person who can act on legal and account-related requests — not a generic inbox.

Team online

Live Chat

Start a live chat session from inside your account. State that your query is a legal or data request and our team will route it to the correct person without delay.

Email

Send your request to our support address listed in the account help section. Include your account username and the specific policy section your query relates to.

Account Help Portal

Log in, go to Account Settings, and use the Help & Disputes form. This creates a reference number so you can track the status of your legal or data request.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We handle your account data with specific, documented practices — not vague commitments. Here is what each area covers and what you are entitled to request.

Data Collection and Retention

We collect registration details, transaction records and session data to operate your account. Retention periods are set by our internal policy and match what is required to handle disputes and satisfy audit requirements.

Cookies and Tracking

Our site uses cookies for session management, fraud detection and analytics. You can withdraw cookie consent via your browser settings at any time; some features may not work correctly if essential cookies are blocked.

Account Security

Login is protected by OTP verification sent to your registered mobile number. We do not store card numbers directly — withdrawals route back to verified Touch 'n Go eWallet, Boost or GrabPay accounts only.

Your Rights and How to Exercise Them

You can request a copy of the data we hold, ask us to correct inaccuracies, or request account closure at any time via the Account Help Portal. We aim to respond to all data requests within the timeframe required under applicable law.

Common Legal Questions About Your mz88 Account

These are the legal and policy questions we get asked most often. If yours is not here, use the Account Help Portal or live chat to submit it directly.

Access depends on local law and is available where local law permits. It is your responsibility to confirm that using the platform is lawful in your specific jurisdiction before registering.

We collect your name, contact details, date of birth and payment account identifiers — including your linked Touch 'n Go eWallet or GrabPay details — for identity verification and account management.

We keep your account data for as long as your account is active and for a defined period afterward, in line with audit and dispute-resolution requirements. You may request the exact retention period via the Account Help Portal.

Log in, go to Account Settings, and submit a data request through the Help & Disputes form. Include your username. We will respond within the timeframe required under applicable Malaysian law.

We may update our terms when required. When material changes are made, we will notify you via the email address on your account before the new terms take effect. Continued use constitutes acceptance.

On account closure, your linked payment identifiers — including Boost and GrabPay references — are removed from active systems. Anonymised transaction records may be retained for the required audit period.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.